Refund Policy

1. Overview

This Refund Policy explains when FindUla membership charges may be refunded. Paid memberships are billed in advance for the selected billing period (for example, monthly). Pricing is shown on our Membership page and at checkout. Complimentary access (including free access for women) is not a paid charge and is not subject to refunds.

2. Cancellation

You may cancel a paid membership at any time through the billing portal in Settings → Billing, or by emailing support@findula.com. Cancellation stops future renewals. You keep access through the end of the period you already paid for. Canceling does not automatically refund the current period.

3. General refund rule

Except as described below, paid membership fees are non-refundable. We do not provide prorated refunds for unused days in a billing period, for unused likes or features, or because you did not find a match.

4. When we will refund

We will issue a refund (or reverse a charge) when:

• There was a clear billing error (duplicate charge, wrong amount, or charge after a confirmed cancellation that should have stopped renewal)
• You were charged after your account was permanently closed by us for reasons other than your violation of our policies
• Applicable law in your jurisdiction requires a refund or cooling-off right
• We determine, at our discretion, that a refund is appropriate due to a service failure on our side

5. Trials and promotions

If a plan includes a free trial, you will not be charged until the trial ends, unless you cancel before it ends. Promotional credits or discounts apply only as stated at purchase and are not redeemable for cash.

6. How to request a refund

Email support@findula.com with the subject “Refund request,” your account email, the charge date/amount, and a short explanation. We aim to respond within 2 business days. Approved refunds are returned to the original payment method and may take several business days to appear, depending on your bank or card issuer.

7. Chargebacks

Please contact us before filing a chargeback so we can resolve billing issues quickly. Repeated unjustified chargebacks may result in account suspension.

8. Contact

Billing and refunds: support@findula.com.
Primera Business Group LLC.